Shipping + Handling
BoBo House is pleased to offer our customers personal guidance on any questions you may have regarding shipping and returns. Please contact us at firstname.lastname@example.org with any questions.
How long will it take for BoBo House to ship my order?
We make every effort to process and ship your order as quickly as possible. Typically, your goods will ship to you within 3 business days after you place your order. Please note that our warehouse is closed on the weekends and on American bank holidays, so order fulfillment may, on rare occasions, take up to 4 business days.
I live in the US. What are my options?
Within the United States we ship via FedEx.
Standard Domestic Shipping in the USA: FREE shipping for orders in the amount of USD $100.00 or more.
Standard Domestic Shipping to the USA is USD $10.00.
I do not live in the US. What are my options?
For international orders, we offer FedEx International. International Standard Shipping via FedEx Duties and taxes assessed by customs are the responsibility of the customer.
Standard International Shipping is USD $35.00.
I live in Canada. What is my best option?
The shipping costs quoted by FedEx to Canada are lower, but you will be assessed an additional importation fee.
Standard Shipping to Canada is USD $30.00.
For international shipments, how does BoBo House handle duties and taxes levied?
You are responsible for the Duties and Taxes imposed by your country. They are not included in our shipping charge to you. As a business, we must label our international shipments appropriately or risk our ability to ship internationally. At this time, duties and fees imposed on imported clothing are the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries.
Tracking Your Order
As soon as your order is billed and shipped, we will send an email confirmation with information on how to get your shipment and tracking details.
To track your order please visit our website and click on the order status link. You will be able to get your FedEx tracking number by logging in and clicking on your order number. Enter that number at either www.fedex.com to check status of your online order.
Occasionally we experience short periods of stock being unavailable through our website.
Please contact us at email@example.com with your specific order info.